Shipping policy

90% of the orders placed before 1pm Mon-Fri usually ship the same day. Otherwise it will be shipped the next business day. *Payment cleared/received on Friday will be shipped on the next business days (Monday or Tuesday)

Delivery Time for ground shipping: 5-7 business days (Varies by Destination). Shipping Carriers are responsible on the delivery time. If you have any questions or problems with delivery, please contact carrier directly. We are not responsible for carrier transit time. Tracking information is provided by the carrier and excludes weekends and holidays. Note that transit times may vary, particularly during peak periods or inclimate weather conditions, and that delivery times frames will need to be extended for any processing time frames in excess of 1-2 business days.

WellVisors ships with either Fedex or USPS. However, the shipping company used to handle your order will vary by item, size, manufacturer or fulfillment center.

We ship to the Contiguous United States, and we also ship Alaska, Hawaii, and Puerto Rico.

As for other countries, we currently only ship to Canada. Unfortunately we won't be able to offer free shipping to Canada. All orders to Canada are subjects to import taxes and duties.

Shipping fee is non-refundable. If shipment is returned to us because of customer's fault (wrong address..etc), customer pays shipping fee for the re-ship.

 

Missing Shipment

If the tracking status for your order says "DELIVERED" but you do not see the shipment, please do the following:

1. Check the detail of your order and make sure your shipping address is correct,

2. If your order was shipped to an apartment address, it probably was delivered to the management office, please check with them.

3. Check with your neighbor, it is possible that courier delivered the package next door.

4. Check your side door or under the bushes (for smaller packages) around your house.

then contact us ASAP so we can file a trace with the courier. The sooner you contact us, the higher the chance that the courier could locate the package. It usually takes about one week for the courier to find out the whereabouts of the package.

If courier was unable to retrieve the package, we will reship the order.